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Easy Home Maintenance with Upkeep+ Inclusions.

To better understand your Upkeep+ subscription, see our key inclusions and exclusions below. For more information, check out our Terms & Conditions, or email us at hello@upkeepplus.com with your questions.

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On the left, a home manager is talking to the homeowner about their home maintenance and repairs needs. On the right, a screenshot of the Upkeep+ web application.

Property inspection & tailored Maintenance Plan.

After you’ve purchased an Upkeep+ subscription, a home manager will do a bespoke assessment of your property and create your tailored Maintenance Plan. This has been designed to optimise your maintenance work to help make sure your home is safe and comfortable all year round.

What you get:
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    Key property details and general property condition captured.
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    Photo documentation of each room and its key features.
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    Maintenance and improvement recommendations for your property.
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    Maintenance plan prioritised by our home manager.
What's not included:
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    Inspection of structural elements of the property.
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    Inspection of timber pest activity, asbestos or lead paints.
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    Provision of a traditional building inspection report.
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    Bushfire hazard assessment.
On the left, an electrician is fixing up a smoke alarm. On the right, a screenshot of the Upkeep+ web application, focusing on the Job Details screen.

Trade services.

Your Upkeep+ subscription includes annual trade hours of a handyman, a plumber and an electrician. We’ve included these hours to address items on your home’s tailored Maintenance Plan or for those little improvement jobs you’ve been hoping to get done.

What you get:
Trade services
House
Apartment
Handyman
  • 5 hours of labour per year
  • 2 free call-outs per year
  • 4 hours of labour per year
  • 2 free call-outs per year
Plumbing & electrical
  • 3 hours of labour (combined) per year
  • 2 free call outs per year
  • 2 hours of labour (combined) per year
  • 1 free call-out per year
What's not included:
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    Plumbers can’t address major roof leaks, sewer works, water leaks, waterproofing or water pumps.
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    Electricians can’t address level 2 services, e.g. work related to meter box to electrical mains.
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    Handyman can’t perform jobs over $5,000 in value or any job that requires a specialist trade.
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    Jobs above 6 metres or on roofs with a greater than 30-degree pitch.
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    Cost of materials and parts. Where possible, you can get access to these at trade prices.
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    Included subscription hours cannot be used for emergency jobs. Emergency jobs are charged separately via on-demand at the rates outlined below.

    Note: After you’ve exhausted your free call-outs (as outlined in the above table), remaining use of your included trade hours will incur applicable call out fees. The call out fees are: $55 for handyman and $66 for plumbing and/or electrical services.

    On the left, a handyman is painting a wooden deck. On the right, a screenshot of the Upkeep+ web application, focusing on on-demand jobs.

    Access to on-demand trades.

    If you’ve exhausted your annual trade hours included in your subscription, you can still get access to licensed & insured trades through your Upkeep+ subscription. As an Upkeep+  customer, you will be able to access seamlessly to our trade network, as you need it, at competitive prices to action remaining items in your maintenance plan or ad-hoc improvement projects.

    What you get:
    On-demand trades
    Rates
    Call-out fees
    Handyman
    $65 per hour
    $55
    Plumbing & electrical
    $88 per hour
    $66
    What's not included:
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      Cost of materials. Where possible, the service providers will purchase these for you at trade prices.

    Note: Job to be carried out within 5 business days of booking request, 7am to 5pm, Monday to Friday.

    On the left, plumber fixing a sink. On the right, a screenshot of the Upkeep+ web application, focusing on the support message.

    Access to home emergency help.

    Upkeep+ is designed to help proactively catch maintenance issues for your home, so they don’t turn into larger problems down the road. However, we understand that emergencies are a part of home ownership so Upkeep+ customers can access emergency assistance services.

    What you get:
    Time
    Max. turnaround
    Rates
    Call-out fees
    Between 7am to 5pm,
    Monday to Friday
    5 hours
    $100 per hour
    $100
    Between 5pm to 7am,
    Monday to Friday.
    Or anytime on weekends.
    24 hours
    $150 per hour
    $150
    Anytime on Public Holidays.
    24 hours
    $150 per hour
    $300
    What's not included:
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      Cost of materials. Where possible, you can get access to these at trade prices.

    Note: Emergency access to licensed and insured plumbers and electricians 24 hours a day, 7 days a week.

    On the left, pest control is being done in a home by a professional. On the right, a screenshot of the Upkeep+ web application, showing an image.

    Annual pest control.

    Your annual pest control is designed to ensure you and your family enjoy your home, without sharing it with bugs. It will be completed every year during early summer, which is when bug activity can be more prominent.

    What you get:
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      General pest and rodent control services covering ants, mice, bees, wasps, cockroaches, flees and spiders.
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      Internal treatment includes skirting boards, kitchen, laundry, accessible areas of the roof void and sub floor.
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      Outdoor treatment includes balconies, verandas and patios.
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      Treatment to external perimeters of your home such as walls, windows etc. where accessible.
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      Six-month warranty period from trade partner on internal and external treatment (subject to Terms & Conditions).
    What's not included:
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      Specialist treatments such as termite inspection and removal are not included. However, you can arrange this via Upkeep+ for an additional cost.
    On the left, a person is cleaning leaves from a gutter. On the right, a screenshot of the Upkeep+ web application, focusing on the Job Details screen.

    Annual gutter cleaning.

    Your annual gutter cleaning is designed to help ensure your home is protected and safe from water damage or bushfire risks over the year. It will typically be completed after autumn to proactively address the increased build-up of debris before the storm and fire season.

    What you get:
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      Removal of any accessible debris from roof, gully, gutters and downpipes.
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      Placing of debris into your relevant bins in readiness for council collection.
    What's not included:
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      Gutter cleaning cannot be done for gutters above 6 metres or where ladder angles are unsafe due to limited access around the perimeter or other access issues.
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      Rubbish removal of excess gutter debris that does not fit into your council bins. If you wish to have this done, you will be charged using your handyman hours or on-demand handyman rates.

    Note: Apartment subscriptions do not include gutter cleaning. This would typically be done as part of your Strata plan – please speak to your strata agent/manager.

    On the left, a tradesman is checking an AC's filter. On the right, a screenshot of the Upkeep+ web application, focusing on the Balances screen.

    Maintenance Check-up.

    Your Maintenance Check-up is completed in the last month of your subscription year. It is designed to update your property’s condition data as well as your tailored Maintenance Plan for the year ahead. In addition, a home manager will provide important annual maintenance services along the way.

    What you get:
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      Scope and quote of electrical, plumbing and handyman maintenance issues and in-scope home improvements.
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      Testing of smoke and CO detectors, replacement of batteries, as required*.
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      Visual inspection of hot water heater and testing pressure relief valves.
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      Visual inspection of wet areas, including conditioning of waterproofing.
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      Visual inspection of flexi-hoses.
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      Inspection of air conditioning system, and cleaning of filers as needed*.
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      Lubrication and tightening of doors, windows and cabinetry, as required*.
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      Replacement of defective light bulbs (light bulbs to be provided by customer)*.

    Note: Subject to access via a 3 step ladder. All inaccessible tasks can be quoted through on-demand trades.

    Try Upkeep+ today!

    Ready to find out why our customers can’t live without Upkeep+?

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    In partnership with NRMA Insurance.

    In partnership with NRMA Insurance.

    We understand home maintenance can be challenging and stressful at times, but you can get the peace of mind that comes with a tailored Maintenance Plan and access to Upkeep+’s curated network of experienced and licensed trades. In partnership with NRMA Insurance, we are committed to building our brand around our customers. We are committed to providing the best possible service that comes from being a part of Australia’s largest general insurer, IAG.