After you’ve purchased an Upkeep+ subscription, a home manager will do a bespoke assessment of your property and create your tailored Maintenance Plan. This has been designed to optimise your maintenance work to help make sure your home is safe and comfortable all year round.
Your Upkeep+ subscription includes annual trade hours of a handyman, a plumber and an electrician. We’ve included these hours to address items on your home’s tailored Maintenance Plan or for those little improvement jobs you’ve been hoping to get done.
Note: After you’ve exhausted your free call-outs (as outlined in the above table), remaining use of your included trade hours will incur applicable call out fees. The call out fees are: $55 for handyman and $66 for plumbing and/or electrical services.
If you’ve exhausted your annual trade hours included in your subscription, you can still get access to licensed & insured trades through your Upkeep+ subscription. As an Upkeep+ customer, you will be able to access seamlessly to our trade network, as you need it, at competitive prices to action remaining items in your maintenance plan or ad-hoc improvement projects.
Note: Job to be carried out within 5 business days of booking request, 7am to 5pm, Monday to Friday.
Upkeep+ is designed to help proactively catch maintenance issues for your home, so they don’t turn into larger problems down the road. However, we understand that emergencies are a part of home ownership so Upkeep+ customers can access emergency assistance services.
Note: Emergency access to licensed and insured plumbers and electricians 24 hours a day, 7 days a week.
Your annual pest control is designed to ensure you and your family enjoy your home, without sharing it with bugs. It will be completed every year during early summer, which is when bug activity can be more prominent.
Your annual gutter cleaning is designed to help ensure your home is protected and safe from water damage or bushfire risks over the year. It will typically be completed after autumn to proactively address the increased build-up of debris before the storm and fire season.
Note: Apartment subscriptions do not include gutter cleaning. This would typically be done as part of your Strata plan – please speak to your strata agent/manager.
Your Maintenance Check-up is completed in the last month of your subscription year. It is designed to update your property’s condition data as well as your tailored Maintenance Plan for the year ahead. In addition, a home manager will provide important annual maintenance services along the way.
Note: Subject to access via a 3 step ladder. All inaccessible tasks can be quoted through on-demand trades.
Ready to find out why our customers can’t live without Upkeep+?
We understand home maintenance can be challenging and stressful at times, but you can get the peace of mind that comes with a tailored Maintenance Plan and access to Upkeep+’s curated network of experienced and licensed trades. In partnership with NRMA Insurance, we are committed to building our brand around our customers. We are committed to providing the best possible service that comes from being a part of Australia’s largest general insurer, IAG.